Shipping policy

Shipping Policy – FIRSTLINE MEDICA

At FIRSTLINE MEDICA, we are committed to delivering your medical supplies quickly, safely, and reliably. Please read our shipping policy below to understand how we handle order processing, shipping timelines, costs, and restrictions.

1. Order Processing

Orders are processed Monday through Friday, excluding holidays.
Standard processing time is 1–2 business days after the order is placed.
Orders received after 3 PM PST will begin processing the next business day.
You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Methods & Delivery Times

We ship using trusted carriers such as UPS, FedEx, and USPS. Shipping options and estimated delivery times at checkout include:

Shipping Method	Estimated Delivery Time
Standard Shipping	3–7 business days
Expedited Shipping	2–3 business days
Overnight / Next-Day Air	1 business day

Note: Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

3. Shipping Costs

Shipping charges are calculated at checkout based on package weight, size, and delivery destination.
Orders over $500 may qualify for free standard shipping (excluding heavy or regulated items).
Expedited and overnight shipping will incur additional charges.

4. Shipping Restrictions

Due to federal and state regulations, certain medical products—such as needles, syringes, and controlled items—may have shipping restrictions:

We do not ship certain items to PO boxes or international destinations.
Orders containing restricted items may require additional verification, including a business license, DEA number, or proof of medical authorization.
We only ship within the United States at this time.

5. Delivery Issues & Delays

FIRSTLINE MEDICA is not responsible for delays caused by carriers, natural disasters, or incorrect shipping information provided by the customer.
If your order is delayed or lost, please contact our support team. We will work with the carrier to resolve the issue as quickly as possible.

6. Damaged or Missing Items

If your order arrives damaged or with missing items:

Contact us within 48 hours of delivery at
📧 info@firstlinemedica.com
📞 (310) 381-9242
Include your order number, description of the issue, and any relevant photos.

We’ll work to resolve the issue promptly with a replacement or refund if appropriate.

7. Contact Us

For questions about shipping, delivery status, or order issues, please reach out to our customer service team:

📧 Email: info@firstlinemedica.com
📞 Phone: (310) 381-9242
🌐 Website: https://firstlinemedica.com